Customer Support Administrator

Location: Horsforth, Leeds

Job type: Full-time, permanent, 8am-5pm

Salary: £18K-£22K Dependent on experience 

About Hazel 4D

Hazel 4D is a leading UK provider of packaging products, machinery and solutions to multiple business sectors.

We pride ourselves on our customer service and go that extra mile when it comes to solving our clients’ problems.

With on-site car parking, our recently refurbished, modern offices are located just next to Horsforth railway station, an area with great public transport links.

When you work with us you can expect to receive a monthly bonus scheme, support with professional development and the opportunity to progress within the company. 

About the role

We’re looking for an enthusiastic Sales Support Administrator to provide full support to Account Managers and the Sales Team Leader.

Working within our busy Sales department, you’ll be responsible for internal sales and supporting the Account Managers, whilstbuilding strong business relationships. You’ll interact with customers on a daily basis and provide and process information in response to enquiries, concerns and requests in a timely manner.

You’ll have excellent communication skills, a can-do attitude and ideally have extensive sales and/or customer service experience.

Responsibilities

• Answering and dealing with incoming calls

• Processing verbal orders

• Dealing with customer queries and problem solving

• Managing incoming emails and taking verbal queries

• Chasing delivery dates, requests and sending PODs

• Ensuring requested delivery dates are met and customers advised on any delays

• Raising quotes and following them through

• Analysing quote information monthly

• Managing the customer portfolio and speaking to customers daily

• Producing monthly reports on portfolios alongside Account Managers

• Working closely with the Account Managers to meet all targets and KPIs that are set

• Building strong, credible business relationships with customers

• Producing weekly reports on customer contact, opportunities, updates and quotes

• Managing and monitoring call off orders, including monthly logging and analysing

• Managing customer complaints

• Processing all new sales enquiries

• Providing a successful and smooth on-boarding process for new customers

• Visiting customers with Account Managers where required

Skills/requirements

Essential

• An ability to plan ahead, be pro-active and work on your own initiative

• Excellent IT skills - a good working knowledge of Excel, Word and Outlook is a must

• Excellent communication skills, including a good telephone manner

• A working knowledge of Data and CRM systems

Desirable  

• Previous experience in a sales and/or customer service role

If this sounds like the role for you, we’d love to hear from you. Please send your CV and a covering email to recruitment@hazel4d.com

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